Problem

Fast-growing businesses unable to scale because of one human factor: emotional regulation.

  1. Emotional regulation issues → drain people’s energy and cause friction in their relationships → make it impossible to think clearly, logically, reflectively → Procrastination → Low productivity
  2. Emotional Regulation → Task switching →Low productivity
  3. Low productivity and high demand → Puts pressure on supply side → Hire more people → Increase cost and problems → Stagnation (unable to scale)

Unfortunately, without intermittent recovery, we’re not physiologically capable of sustaining highly positive emotions for long periods. Confronted with relentless demands and unexpected challenges, people tend to slip into negative emotions—the fight-or-flight mode—often multiple times in a day. They become irritable and impatient, or anxious and insecure. Such states of mind drain people’s energy and cause friction in their relationships. Fight-or-flight emotions also make it impossible to think clearly, logically, and reflectively. When executives learn to recognize what kinds of events trigger their negative emotions, they gain greater capacity to take control of their reactions.

References